Published by Kevin on May 23, 2017

3 Ways to Evaluate Your Chicago IT Support Professional

Using in-house solutions to your technological needs is the most economic solution, but it may be necessary to hire an IT services professional for more specialized needs. Hiring such contractors is useful if installing new hardware or software from vendors your company is unfamiliar with.

Just like any other job role, hiring an IT consultant from Chicago will require testing their competency. If you are like many company owners, you may not know where to start when it comes to questions to ask.

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Fortunately, we have compiled a short checklist that will allow you to separate the men from the boys.

1. Do they have experience in your specific industry?

Hiring that whiz kid with a great resume to handle your IT services seems like a great idea, but they may be completely disconnected by the goal of your business. The technological backbone of a financial services company is different than a video game company, for example.

Think outside of the box and ask them questions to see if they understand the demands of your customer base.

2. Are they certified and/or vendor-authorized?

If you have specific brands of hardware or software, Chicago IT support professionals will typically need to be trained how to use their products specifically. This means obtaining certifications like Cisco CCNIE or CCNP, Red Hat Linux, Wireshark WCNA, Oracle Certified Professional, and many others. General certifications like A+ are also helpful on their resume.

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Generally speaking, many certifications will have some crossover to similar products, but there is product specific syntax that must be learned directly from the vendor. If your contractor is an experienced Debian Linux admin but you use SUSE Linux, there will be some hiccups along the way.

3. Are they clear with their payment terms?

It would be a good idea to become square with your new contractor on if he is expecting to be paid hourly, per project, or a flat fee. Make sure if they are expecting you to purchase certain tools or software to be used on the project.

Also, have the due diligence to create a full-life cycle plan so that you both are clear on his employment duration.

Ask on how you will be billed for unexpected services along the way. Make sure that he does not earn commission fees for referring certain products, as that should a red flag.

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